Legal Notice (Specified Commercial Transactions Act)
Specified Commercial Transactions Act
| Business Operator | Kawakami Akifumi (SUI TAXI) |
|---|---|
| Address | 4-159-7 Shuri Ishimine-cho, Naha City, Okinawa 903-0804, Japan |
| Phone | +81-70-9200-0653 We may be unable to answer while driving. We will call you back. |
| Response Time | We respond to all inquiries within 24 hours. If you do not hear back within 24 hours, please contact us again. |
| Invoice Registration (Japan Qualified Issuer) |
Registration No.: T5810339023617 Receipts and qualified simplified invoices are issued at the time of service. |
| Service | Licensed General Passenger Transport Business (Individual Taxi) — Airport transfers, sightseeing charters, late-night transfers, and more on Okinawa's main island ※ In unavoidable circumstances, a partnered individual taxi operator may provide the service on our behalf. Please note that the vehicle model and service details may differ. |
| Pricing | As listed on each service page. All prices are tax-inclusive. |
| Payment | [Deposit] Guests living outside Japan are invoiced via PayPal or Wise; guests living in Japan pay by bank transfer [On-site] Cash, credit card, or cashless payment ※ For bookings of 6 hours or more (a sightseeing charter, or a transfer with a stop along the way), we take a 30% deposit when you book. The booking is confirmed once that payment goes through. The balance is paid on the day. Under 6 hours, no deposit is needed. ※ If neither Wise nor PayPal is available in your country, please contact us and we will discuss the arrangements with you. ※ We may also ask for a deposit at our discretion. ※ The deposit is due within 48 hours of our payment request (a payment link or bank details) being sent. If it is not received by then, we cannot guarantee that the car will still be available on the same terms. |
| Service Date | Service will be provided on the reserved date. |
| Booking Confirmation | Your booking is confirmed once we have checked availability and sent you our confirmation, by email, social messaging or phone. If the booking requires a deposit, it is confirmed once that payment goes through. ※ No cancellation fee applies before the booking is confirmed. ※ If we do not hear back from you within 24 hours of our reply by email or social messaging, the contents of that reply no longer stand. ※ If the deposit is not received within 48 hours of our payment request (a payment link or bank details) being sent, the booking does not stand and we cannot guarantee that the car will still be available on the same terms. |
| Cancellation Policy | Cancellation fees apply only after your booking is confirmed. Cancelling before that costs nothing. Charter & sightseeing taxi · More than 7 days before pickup: No charge · 7 days to 48 hours before: 30% of the service fee · 48 to 24 hours before: 50% of the service fee · Within 24 hours / No-show: 100% of the service fee Transfer services (airport, hotel, port/cruise terminal, hotel-to-hotel and other point-to-point transfers that are not hourly charters) · More than 48 hours before pickup: No charge · 48 to 24 hours before: 50% of the service fee · Within 24 hours / No-show: 100% of the service fee ※ All times are counted back from your scheduled pickup time. The 30% fee from 7 days to 48 hours before applies to charters only, not to transfers. ※ No cancellation fee applies when the service becomes impossible for reasons beyond your control, such as a typhoon or a cancelled flight. |
| Airport Waiting Policy | Free waiting time is provided for up to 60 minutes from the flight's actual arrival time. If your flight is delayed, the 60 minutes still start from the actual arrival time we confirm. In case of flight cancellation, no cancellation fee applies; we also offer flexible rescheduling. |
| Refunds | Eligible refunds will be processed through the method you paid with (PayPal, Wise or bank transfer). Please allow several business days for the refund to appear. If you cancel a booking with a deposit while no cancellation fee applies (more than 7 days before pickup for charters, more than 48 hours before for transfers), the deposit is refunded in full, less the PayPal or Wise transaction fee, or the bank transfer fee. |
| Disclaimer | We are not liable for delays, changes, or cancellations due to weather, traffic, natural disasters, or other unavoidable circumstances. No service fee will be charged in such cases. |
| Privacy | Personal information is handled in accordance with our Privacy Policy. |
New Year holiday period (26 December 2026 – 6 January 2027)
Special terms apply to rides from 26 December 2026 to 6 January 2027. They take precedence over our usual payment terms and cancellation policy.
- Fares
- Transfers are charged at our usual fares. There is no holiday surcharge.
- Charters
- The minimum charge for charters in this period is ¥56,000. If the time-based fare (¥7,000 per hour) comes to less than ¥56,000, we charge ¥56,000.
- Payment
- Full payment in advance is required when you book. Your booking is confirmed once the full amount has been paid.
- Cancellation
- Once your booking is confirmed, a cancellation for your own reasons is charged at 100% of the fare, whenever you cancel, and the payment is not refunded.
- Typhoons, cancelled flights, etc.
- If the ride cannot take place because of a typhoon, a cancelled flight or other circumstances we judge to be beyond anyone's control, we refund the amount paid minus payment processing and transfer fees.
The contents of this page are subject to change without notice. For questions, please contact us at the email address above.