Frequently Asked Questions

You can book through the booking form on this site, WhatsApp, or email. Please tell us your date, pick-up time, pick-up location, destination, number of passengers, and number of bags.

No. Your booking becomes final only once we have checked availability and sent you a confirmation.

Yes, if a vehicle is free. We give priority to advance bookings, so same-day requests cannot always be accepted.

We accept bookings several months ahead. Once your dates are set, we recommend booking early.

As a rule we confirm a booking once you have agreed to the details. We do not hold dates for long periods.

Changes are possible depending on availability and our schedule. If your time, party size, or itinerary changes, please contact us as early as you can.

Around the day before your ride, we confirm the meeting point and how we will find you.

Yes. Please give us the passenger's name, contact details, number of people, and number of bags in advance. For bookings arranged by a third party, we may ask for payment beforehand.

No. Fares are per vehicle. Within the seating capacity, the base fare does not change with the number of passengers.

We check your pick-up point, destination, hours, date, and itinerary, then send you a quote in advance.

Extra charges may apply if the itinerary changes, the hours run over, the ride moves into late-night or early-morning hours, or if toll roads and paid parking are used.

For transfers, tolls are sometimes included in the quote and sometimes charged separately. For charters they are normally paid at cost. We state which applies in your quote.

Not as a rule. Where paid parking is used, the actual cost is charged.

There is no extra charge for ordinary suitcases and hand luggage. Please ask us in advance about oversized or unusual items.

A surcharge set by law applies during late-night and early-morning hours. If your ride falls within those hours, we tell you when we quote.

Taxi fares in Japan are approved by the authorities, so we cannot discount freely. We quote each leg based on the journey itself.

Fares are charged per vehicle, so there is no separate child fare.

Yes. Quotes are free.

Normally on the day of your ride. For multiple vehicles, bookings made by a third party, and some long charters, we may ask for payment in advance.

We accept cash, credit cards, and the main cashless payment services. Customers outside Japan can also ask about paying in advance through PayPal or Wise.

Yes. The major credit cards are accepted.

Payment in the vehicle is in Japanese yen. For advance payment from overseas, some services let you pay in your own currency.

Yes. Please ask when you board, or let us know beforehand.

If you need one, please check with us when you book.

Cancelling the day before is charged at 50% of the fare, and cancelling on the day itself at 100%.

Where a cancellation has been officially announced, we look at the situation and handle it case by case. Please contact us as soon as you know.

If we cannot operate safely, we may have to suspend the service or ask you to change the itinerary. We check road conditions and whether facilities are open, and safety comes first.

Where the hours are shortened for your own reasons, we cannot refund the difference.

The hours are counted from the start time you booked. If you are running late, please contact us as early as you can.

A Toyota Alphard.

We operate a late 30-series or a 40-series Alphard. We can note your preference as a request, but cannot guarantee a particular year or model.

Normally a black Alphard.

No. The vehicle is non-smoking.

Drinks and light snacks are fine. Please avoid strongly scented food, soups, and anything likely to soil the interior.

How much we can carry depends on the number of passengers and the size of the suitcases. Please tell us how many bags you have and their size when you book.

Usually yes, though it may not fit depending on the number of passengers and your other luggage. Please let us know in advance.

Yes during a charter. Please keep valuables with you. We cannot take responsibility for theft, loss, or damage to items left in the vehicle.

Up to 5 people as a rule, infants included.

Yes. Please include infants in the number you give us. Japanese seating-capacity rules may apply, and we also take child seats and luggage space into account.

Not in one vehicle. Please ask us about arranging more than one.

Yes. Infant seats, toddler seats, and booster seats are available free of charge.

Yes. Please tell us the age, height, and weight of your child when you book.

Numbers are limited. Please tell us how many you need and the ages of the children in advance.

We wait in the arrivals lobby of the domestic or international terminal holding a name board. We send the exact meeting point the day before.

If you have given us your flight number in advance, we track the flight and adjust the pick-up time.

If your flight number has not changed, we will normally track it ourselves. Please do contact us if you change flights, connections, or airports.

Yes. After your flight lands we wait until you have collected your bags and come out into the arrivals lobby.

Yes. We arrange this as a charter that combines your airport transfer with sightseeing.

It depends on where you are staying, the day, the time, traffic, and whether you are flying domestic or international. We check your flight time and suggest when to leave.

Yes if a vehicle is free. A late-night or early-morning surcharge may apply.

Yes. We cover hotels anywhere on Okinawa's main island to Naha Airport.

Often yes. For a short transfer that needs a long empty drive to reach you, a minimum fare may apply.

Normally at the main entrance or the driveway, in a black Alphard.

Yes. Where the roads are narrow or the vehicle cannot get close, we may ask you to meet at a nearby point.

Yes. We offer hourly private charters across Okinawa's main island.

Yes. You can freely combine the sights, restaurants, hotels, and the airport into your own itinerary.

Yes. We suggest routes to suit your hours, starting point, finishing point, and the things you are interested in.

Yes, as long as your hours, the traffic, and opening times allow it.

Yes. Throughout your charter hours the vehicle and driver wait for you, including while you are inside.

No. Admission fees, activity fees, and meals are paid by you.

No, not as a rule. On long charters we may take a short break depending on how the day is going.

Yes if the day's schedule allows. Extensions are charged in 30-minute units.

From the start time you booked until you arrive at your final destination.

Yes. Within your charter hours you can stop at your hotel or head back for a while.

It depends on where you start and what you visit, but for Churaumi Aquarium, Kouri Island, and Bise from Naha we suggest 8 to 10 hours.

Starting and finishing in Naha, 5 to 7 hours is a good guide for the main sights.

Yes. We handle transfers and charters from Naha Port, the Wakasa berth, and the cruise terminal.

At the designated pick-up area or meeting point, holding a name board.

We follow the ship's arrival and work around it. Depending on our other bookings that day, we may need to shorten the hours or adjust the itinerary.

Yes. We check the departure and boarding cut-off times and plan the itinerary to get you back with time to spare.

The whole of Okinawa's main island, including Naha, Onna, Nago, Motobu, Kouri Island, and the southern area.

No. We operate only on Okinawa's main island, not on Ishigaki, Miyako, or the other outlying islands.

Yes. Kouri Island is reachable by road.

Yes, though the drive is long, so you will need to allow enough charter hours.

No. We do not hold a pass to enter, so we can take you as far as the gate.

Yes. We use translation apps and devices to communicate in English.

We manage using translation devices. For anything complicated, sending it in writing beforehand makes things go more smoothly.

Yes. For customers outside Japan we recommend WhatsApp.

Yes, as long as we can reach you on WhatsApp or by email.

We can show you around and help plan your route, but we are not a nationally licensed interpreter-guide. If you need a professional guide, please consider arranging one separately.

Yes during a charter. On a transfer, only where the time and route allow.

Yes, anywhere we can pull over safely.

Yes. On longer drives we stop whenever you need to.

Wi-Fi depends on the vehicle and the signal at the time. Please check with us in advance if you need it.

There are charging points in the vehicle, but they do not fit every connector or cable. Please bring your own cable as well.

Please contact us as soon as you can on WhatsApp or by email. If we find it, we will arrange how to get it back to you. Any shipping cost is paid by you.

We check road conditions, storm warnings, and whether facilities are open, and operate only when it is safe to do so.

We will talk through an alternative route, different places to visit, or a shorter itinerary.

Yes. Seatbelts must be worn in every seat.

We drive as smoothly as we can, and we can stop for breaks along the way. Please tell us before you set off.